How to make a complaint about an estate agent

Learn how you can make a complaint about an estate agent in the United Kingdom.

How to make a compliant about an estate agent

If you have felt like you have been treated unfairly by your estate agent or you are dissatisfied with their service for some reason, then this is what you need to do.

Complain to the agent first

1. Make sure that you submit a compliant within 12 months of the incident taking place.

2. Send an email complaint to their "head of branch" as well as their head office.

3. Make sure you make the compliant in writing by email as well as a written letter, with recorded delivery

4. Include what your problem is, and how you would like it resolved.

5. Make a file of your correspondence in case you need to send proof

Contact a scheme

If your compliant isn't resolved within eight weeks, make sure to contact one of these schemes. (links detailed below).

1. The Property Ombudsman

2. The Ombudsman Service

3. Property Redress Scheme

You can also contact the National Association of Estate Agents (NAEA), your local trading standards or even Citizen Advice, however we suggest you start with the Estate Agent and then one of the Ombudsman in the instance the complaint has not been resolved.

Helpful Links:

The Property Ombudsman scheme: free, fair & impartial redress (tpos.co.uk)

Ombudsman Service (ombudsman-services.org)

Home Page (theprs.co.uk)